My Beard Butter Melted
At Zion Beard Care we're dedicated to keeping our products 100% natural and free of harmful synthetic chemicals. We do not use synthetic stabilizers and we do not formulate our whipped butters with any beeswax.
As a result, our delicate natural products packaged in glass and plastic jars are sensitive to temperature changes.
Our whipped butters are heat/weather sensitive products. We estimate they begin to melt at around 75 degrees in direct heat, and 80 degrees in indirect heat.
In the summer months we will begin shipping packages with 3 oz - 1 lb of frozen gel packs, and place them in silver cold shield mailers. They are stored in a deep freezer for 18 to 36 hours before post office pickup. The gel packs gradually thaw during transit, but ideally keep the temperature cool inside the package.
However we do have instances where insulated orders arrive melted because they are delivered to a hot mailbox, processed in postal facilities without air conditioning, or transported in hot mail trucks.
To avoid melting we encourage customers to pick up their packages right away. We cannot stress this enough.
Watch your tracking number closely (we issue one as soon as packages are sealed.) If you can't collect your package, have some else pick it up as soon as it's delivered or
...have your package delivered to your workplace to ensure cool, inside delivery.
...have your package shipped to someone who is at home during the day.
...have your package shipped to a PO box within an air conditioned postal facility.
So what if my butters arrive to me melted? Do I throw them away?
No!!! Definitely not! Even in a melted state, the butters are absorbent, fragrant, non‐greasy and have all the amazing benefits for hair and skin.
The melting will not affect the quality of the whipped butter as a great moisturizer, but the whipped consistency will change. It will become more like a body balm.
Whipping adds tiny air bubbles (just like whipping cream) that increase the size, lightens the density and changes the texture, making the butter light and fluffy. If a whipped product melts, the air bubbles are collapsed, so the volume is decreased. So although the jar was filled to the top, if the butter melts, there will be less volume in the container. The container may actually look half full.
We put melting into two categories — light and heavy.
A light melting will make the product look bubbly, but retain its volume. This means that the air we whipped into it has not escaped. All you need to do is let it cool down and solidify at room temperature and it will be good as new.
A heavy melting occurs when the product loses significant volume due to a loss of air. The butter has not evaporated but it has deflated because the air bubbles that make it rise are all gone. (Please note: the weight of the butter has not changed. All that has changed is the volume.) Heavily melted butters are partially or fully liquefied.
The only way to return a melted butter to its whipped texture is to re‐whip it. You can take a stick blender and whip the mixture for a few minutes to add stiffness and volume. However we recommend simply putting it in the fridge for an hour and letting it harden up. It will have a denser texture -- more a cream than a whip -- but it will work just the same.
You can return your 4 oz fully melted butter for a refund. But because we know how good our product is -- even in a melted state -- we encourage customers to keep the butter, and continue to use them as normal.
Any other questions or concerns? Email firstname.lastname@example.org